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Privacy Policy

Effective Date: 2025-12-17

Your privacy is important to us. This Privacy Policy explains how BrainChat collects, uses, and protects your information when you use our AI-powered messaging platform.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, authentication credentials, and billing details.
  • Configuration Data: Agent instructions, training documents, system prompts, and other configuration inputs.
  • Communication Data: Messages sent to and from your AI agents through the Service.

2. Third-Party Channel Data

When you connect third-party messaging or social platforms (such as WhatsApp, Instagram, Facebook, or similar services), we receive data through their official APIs, which may include:

  • Recipient identifiers (e.g., phone numbers or user handles)
  • Message timestamps and metadata
  • Text or media content required to process messages

3. How We Use Your Data

We use collected data to:

  • Operate, maintain, and improve the Service
  • Process and deliver AI-generated responses
  • Provide customer support and technical assistance
  • Ensure security, compliance, and abuse prevention

4. AI & Machine Learning

Transparency Notice on AI Training

Depending on your subscription plan, anonymized conversation data may be used to improve our AI systems. You may opt out of this usage through account settings or an Enterprise agreement.

Messages are processed using Large Language Models (LLMs) provided by industry-standard vendors. Where available, we rely on API privacy controls such as zero-retention or limited-retention policies.

5. Data Sharing

We do not sell your personal data. We may share data only with:

  • Sub-processors: Infrastructure, hosting, and AI model providers
  • Third-Party Integrations: Platforms you explicitly connect to the Service
  • Legal Authorities: When required by law or to protect our legal rights

6. Data Security

We implement industry-standard security measures, including encryption at rest and encryption in transit. Access to customer data is restricted to authorized personnel only.

7. Data Retention

We retain personal data only for as long as necessary to provide the Service or comply with legal obligations. You may request deletion of your data at any time.

8. Your Rights

Depending on your jurisdiction (including GDPR and CCPA), you may have the right to:

  • Access and export your personal data
  • Request deletion of your account and message history
  • Object to or restrict certain data processing activities

9. Contact Information

For privacy-related questions or data requests, contact:

BrainChat Privacy Team
privacy@brainchat.ai